New Topic Collection
Ryder White Glove Tiers of Service
Ryder White Glove Delivery
- Customer scheduling of delivery by text, e-mail, or phone
- Real-time tracking and near real-time status updates
- Two-hour delivery window
- Automated call-ahead notifications 30 minutes prior to delivery
- 2-man delivery
- Pick-up & repackaging of customer returns
- Placement in room of customer’s choice
- Unboxing and removal of packaging
- Assembly, hookup, and installation (appliances)
- Haul-away service
Ryder Deluxe ServiceWhite Glove plus:
- Pre-delivery inspection, preparation, and assembly to maximize delivery success and reduce returns.
Using our proprietary technology RyderView?, we optimize every aspect of the customer experience. After receiving the initial order, RyderView? initiates a convenient customer self-scheduling process that includes confirmation and real-time tracking details. The customer later receives a two-hour delivery time window, order status updates, and an automated call-ahead prior to arrival. At delivery, RyderView? enables electronic proof of delivery and offers the option of conducting an automated customer survey.